Return & Refund Policy

At Restored, we want you to love your experience with us. Below is our full Return & Refund Policy outlining how we handle guarantees, returns, and issues during shipping.

30-Day Results Guarantee

We love seeing real results from our customers. If you don’t notice improvements after 30 days of consistent use, you may qualify for a full refund.

To be eligible, customers must provide:

• Before/after photos or progress notes documenting usage during the 30-day period

• A brief summary of your experience

• Proof of purchase

Once verified, we will issue store credit equal to the original purchase price. Store credit is issued within 3 business days of approval and does not expire.
This guarantee cannot be used more than once per customer.

Items Lost in Transit

By placing an order, you agree to our posted shipping timeframes. While most orders arrive on schedule, delays can occur due to customs, carrier issues, or seasonal volume.

If your order exceeds our advertised delivery window by 14 business days and is not marked delivered by the carrier, you may contact us to request:

• A free replacement, or

• A full refund to your original payment method

Refunds are processed within 2 business days of approval and typically appear on your statement in 5–10 business days.

Standard Return Policy

For safety and hygiene reasons, we cannot accept returns of opened or used consumable items outside of the 30-Day Guarantee.

However, unopened and unused products in their original sealed packaging may be returned within 14 days of delivery for a refund.

To qualify:

• Product must be unused, undamaged, and in original packaging

• Return shipping is the customer’s responsibility unless otherwise required by law

Any shipping fees are non-refundable. Approved returns are refunded to your original payment method within 5–10 business days of us receiving the item. Store credit is available instead if you prefer.

Shipping Protection Coverage

If you added Shipping Protection to your order, your package is protected from:

• Damage during transit

• Loss in transit

• Theft after delivery

To submit a claim, email us with:

• Photos of damaged items (if applicable)

• Tracking information

• Brief description of the issue

Once verified, we will send a replacement or issue a refund to your original payment method, equal to the affected item's value.

Lost or Stolen Packages (Without Shipping Protection)

If an order is marked delivered by the carrier, Restored is not responsible for lost or stolen packages.

However, we will assist you by:

• Confirming delivery with the carrier

• Providing delivery coordinates (if available)

• Supplying all tracking and carrier details so you can file a claim

Customers are responsible for providing a secure delivery location.

Order Cancellations

Orders can be cancelled free of charge within 1 hour of purchase. Email contact@buyrestored.com and we'll confirm within one business day. Once an order has shipped, it falls under our return policy above.

Damaged or Incorrect Items

If you received a damaged or incorrect item, notify us within 48 hours of delivery with:

• Photos of the product

• Your order number

• Description of the issue

We will send a replacement or issue store credit once the issue is confirmed.

 

Subscriptions

Subscription orders are governed by our Subscription Policy, which covers billing schedule, cancellation, and refunds on recurring charges. To learn more, view our Subscription Policy.